Ticket Purchase FAQ

Welcome to Gettysburg Foundation’s Guest Relations Support 

We're here to help before, during and after your ticket purchase. For answers to the most common questions about orders, review these Frequently Asked Questions (FAQ).

If you still need assistance, please email or call Guest Relations for the fastest response time. 


Email Guest Relations 
You can also call Guest Relations at 877-874-2478 or 717-334-2436. 

Guest Relations Support Hours: 
Monday-Saturday: 8 a.m. to 4 p.m. EST 
Sunday: Noon to 4 p.m. EST 

 

Frequently Asked Questions 
 
Do I need to make an account to purchase tickets on your website? 

Yes, we do require customers to create an account with us to purchase tickets. Creating an account allows you to take advantage of choosing the option of Mobile Tickets for easiest and touch free admission upon your arrival for your exhibit, tour, program or event. 

I have a charge on my bank/credit card statement from Gettysburg Foundation, but I don't remember using your service. Who are you? 

Gettysburg Foundation is the official ticket agent for Gettysburg National Military Park, the Eisenhower National Historic Site, the David Wills House, the Gettysburg National Military Park Museum & Visitor Center and Gettysburg Foundation historic sites. While tickets are sold online, charges that people don't recognize were made in person at one of our Venues ticket counters. 

I don't have a credit card. Can I still use your site? 

Tickets must be purchased with a major credit or debit card. Call Guest Relations at 877-874-2478 or 717-334-2436 for further details. 

Why do I get an error message that says my credit card cannot be processed when I try to purchase tickets? 

The name entered under the billing information must exactly match the name on your credit card as should the billing address, including the zip code. The credit card number should be entered without spaces or dashes. If you continue to receive an error, call Guest Relations at 877-874-2478 or 717-334-2436 for further assistance. 

I seem to have a ‘Pending’ transaction on my account from you. What does this mean?

When a transaction fails on our site, we send the card issuer an automatic reversal for any charges that may be pending. At that point it’s up to the financial institution to issue the money back to your card—on average it takes 6-10 business days. Gettysburg Foundation is not holding those funds. For more information, contact your card issuer. 

I need a refund on my order. How do I go about requesting one? 

All tickets are sold on a final sale basis. Understanding that, you are able to request a refund if desired. Once we receive your request, we will get back in touch with you. Please refer to our Refund Policy

The event I purchased tickets for has been canceled, postponed or rescheduled. What do I need to do? 

Occasionally, exhibits, tours, programs or events are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures. For exact instructions on any canceled or postponed events, please check the exhibit, tour, program or event information online, contact us or call Guest Relations at 877-874-2478 or 717-334-2436. 
 
If an exhibit, tour, program or event is canceled, moved, postponed or rescheduled, and you purchased your ticket through GettysburgFoundation.org or Guest Relations, we will contact you regarding further action. Please refer to our Refund Policy
 
If you are unable to make the new date or time for a rescheduled exhibit, tour, program or event, or if you require additional assistance, please contact us or call Guest Relations at 877-874-2478 or 717-334-2436. 

I don't have a printer. Can I still use your site? 

Yes. We offer other delivery methods such as Mobile Tickets. If you have a mobile phone, you can order tickets online, choose the Mobile Tickets method and access them in your Gettysburg Foundation account through your mobile internet browser or via the email you receive upon order confirmation. In some instances, you can choose to pick up your tickets at our Will Call desk upon your arrival, if available. 

I have Print-at-Home Tickets that I bought in my name for someone else. Will this be a problem? 

The name on Print-at-Home Tickets will not impact admission into an exhibit, tour, program or event. If the ticket is in someone else’s name, you will not have any issues when redeeming it. As an alternative to purchasing tickets for someone else, we also offer Gift Certificates for giving the Gift of Gettysburg to someone else. 

I ordered tickets but did not receive a confirmation email. What do I do?

Confirmation emails are sent upon completion of the transaction. If you have spam blocking or require senders to seek approval, you may not have received it. Please check the spam or junk mail folders before contacting Gettysburg Foundation. The confirmation email will be sent from orders@gettysburgfoundation.org. If you find you have not received your order confirmation, call Guest Relations at 877-874-2478 or 717-334-2436 for further assistance. 

How do I print or reprint my Print-at-Home Tickets? 

Locate the email sent to you when you completed your transaction from the Gettysburg Foundation with the subject line “Your Gettysburg Print-at-Home Tickets”. Open the email to access your tickets in a PDF attachment. You can print or reprint your tickets by opening the PDF document attached to the email. 

The Print-at-Home Tickets method requires a PDF reader. If your device does not have a PDF reading software, you can download and install Adobe Reader
 
If you have any problems printing your tickets, call Guest Relations at 877-874-2478 or 717-334-2436. 

Can I get my tickets in a PDF file? 

Gettysburg Foundation supports PDF file formats for Print-at-Home Tickets only. You can access, print and reprint your Print-at-Home Tickets any time through the email you receive upon confirmation of your order.

Note: Mobile Tickets are displayed within the body of the email (not in PDF format). 

What kind of printer, paper and ink should I use to print my tickets?

Any inkjet or laser printer using 8.5" x 11" paper will be fine. Tickets can be printed in color or black and white. 

My tickets are being held at Will Call. What does that mean? 

Will Call tickets will be held at the ticket counter in the cardholder's name. Generally, these tickets can be picked up one hour before the show. Please be sure to bring your order confirmation, a photo ID and the credit card used at the time of purchase. These items will be used to find your order and verify your identity before you are given the tickets. 

Can I put an alternate name on my order? 

While this is generally discouraged, if you wish to have an alternate name put on an order for a specific reason, contact us or call Guest Relations at 877-874-2478 or 717-334-2436. 

I have lost or thrown my tickets away. What can I do? 

If you have lost or misplaced your tickets that you printed at home and you cannot find your tickets within 48 hours of your event, access your email including the PDF attachment of your tickets and reprint them.  
 
If you are unable to access again in this manner, call Guest Relations at 877-874-2478 or 717-334-2436 for assistance. 

When I was on your site yesterday, why was I told there were no tickets available, yet today there are tickets available? 

Gettysburg Foundation does not guarantee ticket inventory. If an event is listed as "Sold Out" or "Unavailable," you may want to check the site periodically to see if tickets have been released due to cancellation or the addition of seats. 

The website says that tickets are "Sold Out." What does that mean? 

When tickets are sold out, there are no tickets remaining for the exhibit, tour, program or event. In some instances, tickets may still become available. You should contact Guest Relations directly at 877-874-2478 or 717-334-2436 to inquire about any available tickets. 

The event just went on sale, why are there no tickets available? 

Just like you, thousands of other customers may be trying to purchase tickets. During a very popular online sale, it is possible to receive a message that says tickets are currently unavailable. If a customer begins the purchase process and decides not to continue, their tickets are released back for sale. 

Creativity Starts Here

Famous sculptors.

Unforgettable music.

One enormous painitng.

 

You never know where your visit might lead.

 

Go Prepared.

This is well staffed with helpful people. The films and museums are great to get you started on understanding what went on here during the battle. We had a 6-year-old with us and everything kept her engaged all day long. Really well done.

—Pochen9
Chicago, Ill.